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Working Together

Conflict Management

Course description

Tension between people at work is natural. Research shows that it’s an inevitable part of working with others: in large, diverse teams, it is unlikely that everyone will always agree and share the same goals. But we can learn to manage conflict to keep our workplace relationships healthy and our projects successful. This course is designed to develop your ability to ensure a well-functioning work environment. It helps you build skills to effectively navigate interpersonal conflict so that it doesn’t adversely impact mental health and emotional well-being—yours and your team’s. It can make anyone a change agent for a happier, healthier workplace!

Learning objectives

  • Identify the elements of conflict and learn how to intervene.

  • Learn the five modes available for handling conflict, and when it’s best to use each one.

  • Find out how to use eight skills to resolve conflict in a healthy way.

  • Learn strategies to work around interpersonal differences, not against them.

  • Learn how to leverage conflict so that it brings out the best in others.

Target audience: 
All employees and managers

Working Together

Course format

  • Two 90-minute facilitated online sessions

  • Small classes (10 trainees)


Registration fee:


Register and complete your course by March 15, 2023 and your course fee will be $0.


Employees— Share with your employer that you are taking the course! Send the link to your employer by email to discuss it with them.

E-learning duration:



Virtual Facilitated Session Dates


New students

Registering with COAST only takes a few simple steps.  

  1. Fill out the sign-up form. 

  2. You will receive a verification email with a link. Click on the link to access your account. 

  3. Go to the main dashboard and find the Ministry form. 

  4. Download it, fill it out, save it, and upload the saved and completed form in the Upload tab. 

  5. You will receive a confirmation email that it has been accepted (this may take up to two business days). Once that is done you may enrol in the courses of your choosing. 

  6. To enrol, select the Catalog tile on the dashboard and choose your course dates and times.

Returning students 

Go to and log in with your credentials. Check the Catalog tile on the main dashboard to find this course. Select it and click Enrol.

Employers— Enhance and upgrade employee skills. Recognize and foster employee development. Enrol your company with COAST! Your company may register employees on any of the courses offered at no charge – as long as courses are completed by March 15, 2023.


PLEASE NOTE: Registration is not considered complete unless OAC receives the completed Ministry participation form.

The Ministry of Labour, Training and Skills Development (MLTSD) requires you to complete their PDF Participant Form prior to entering the training program. This information is for reporting purposes only, is anonymized prior to reporting and will be held in confidence.

1. Click on the tile to download the mandatory form (PDF fillable format);

2. Once completed, please upload your saved PDF file on upload tab.

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