In business communications, tact and skill are crucial, especially online, because your writing represents you and your company. Whether it’s a business letter, an email, or a text message, poorly composed writing can fail to deliver a clear message and can even offend the reader. This course will help you create communications that are clear, concise, constructive and professional for each media type you’re writing in. The course takes an action learning approach of the program to support you in understanding and practicing the content. You’ll be doing small group exercises where you get to apply concepts to your own work environment. In addition, you’ll be tasked with some communication exercises to write between sessions.

The final third of the course focuses on impact vs. intent in cross-cultural communications. When you’re interacting across cultures in today’s global economy, you’ll often be communicating with people who don’t share your cultural framework, so it’s essential to build awareness and sensitivity. You’ll begin by using CultureActive®, an online assessment to discover your cultural DNA, and then gain new skills to help you with your written business communications to both internal and external contacts based on the different professional preferences and cultural norms you may encounter.